Terms & Conditions
Bern Digital is dedicated to delivering your total satisfaction by making your selection and pet products as simple as possible. If you have any suggestions or comments please email us using the link on the Contact Us page.
Our Contact details:
Bern Digital Limited
The Old Tannery
Oakdene Road
Redhill, Surrey
RH1 6BT
United Kingdom
Phone: +44 (0)1737 767679
Fax: +44 (0)1737 766344
Email:
Bern Digital Limited is a company registered in England and Wales with a Company Number 05721592 whose Registered Office is at The Old Tannery, Oakdene Road, Redhill, Surrey, RH1 6BT. The VAT Number is GB 888 5000 01
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept payment by both credit and debit cards.
We accept, Switch, Delta, Visa and MasterCard.
When you receive confirmation of your order, this is only an indication that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the event that a mistake has been made in pricing, where we have inadvertently under-priced goods, or we are no longer able to supply a particular product. In the case of a price increase, we will always contact you first to ensure that the revised price is acceptable.
Charges for delivery are not included in the stated product price - see Delivery for details of applicable charges. Every product on this site is delivered by our standard service in the UK mainland (excluding the Scottish Highlands, islands or Northern Ireland, the Isles of Scilly, Isle of Man and Channel islands.) unless you select a different delivery option at the checkout, all products ordered by this method will normally arrive within 3-5 working days working days.
Standard Shipping:
£1.70 for parcels up to 0.25kg
£2.29 for parcels up to 0.50kg
£2.94 for parcels up to 0.75kg
£3.64 for parcels up to 1.00kg
£4.95 for parcels up to 13.49kg
FREE for parcels of 13.5kg and above
24 Hour Delivery:
£9.50 for parcels up to 30kg
Saturday Shipping:
£15.70 for parcels up to 30kg
If you select the 24hr delivery option at the checkout your order will be delivered within 24hrs of dispatch, please note that the delivery services do not operate on Saturdays or Sundays therefore orders placed after 1.00pmFriday may not arrive until the following Monday.
Saturday delivery is available at extra cost, Order by 1pm Thursday for delivery on the next Saturday. Orders after 1pm Thursday will be delivered on the following Saturday.
Subject to availability we will ship your order on the next working day (Monday to Friday, Bank Holidays excluded). You should normally receive your order within 3-5 business days.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
VAT at the standard rate of 17.5% will be added to all orders. Goods that are dispatched to addresses outside of the European Union are generally not subject to EU VAT. When ordering goods from Bern Digital for delivery overseas, you may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they may be.
When the order is placed at our website, you are automatically redirected to a secure page on the HSBC Bank website, who act as our payment service providers (PSP); credit card numbers are encrypted using 256 bit encryption by HSBC. At no time is your credit card number ever passed to, supplied to us or held by us.
If you need to reach us, please email us, alternatively you can call on +44 (0)1737 767679 or fax us on +44 (0)1737 766344 or write to us:
Our Contact details:
Bern Digital Limited
The Old Tannery
Oakdene Road
Redhill, Surrey
RH1 6BT
United Kingdom
Phone: +44 (0)1737 767679
Fax: +44 (0)1737 766344
Email:
Bern Digital do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third parties for goods delivery purposes
Please try to check your delivery on receipt. If signing for goods that are damaged please sign as "damaged", or "unchecked" if you're not able to check at the time of delivery.
In the unlikely event your order is received damaged please contact us immediately. Contact us with your Bern Digital order number and with details of the problem and from where and when the returned parcel can be conveniently collected. We will arrange to replace or refund your order, whichever your preference. It is your responsibility to notify us of any incorrect goods supplied within 7 days of delivery.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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